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Objective:
I’m looking to leverage my wide range of experience across multiple software and hardware platforms. I would most be interested in a position that would utilize my Project Management experience, and allow me to develop my Team Lead and Management Skills. The ability to learn new technologies, methodologies and skills is a must. I thrive best in high pressure, short deadline work place.

Skills:
• Server Technology: FreeBSD, Solaris 8/9/10, Windows 2000,2003 Server, Mac OSX Server, Linux, Irix
• Desktop Operating Systems: Mac OSX 10.0-10.6, Windows 95/98/2000/XP and Vista, Red Hat Linux, FreeBSD, CentOS, Irix
• Hardware: Apple Macintosh, IBM PC, Sun Sparc, SGI, Commdore/Amiga, some main frame experience
• Design Software: Adobe Applications, Quark, Maya, Autocad, Shake, Macromedia, Houdini and many others
• Office Applications: Microsoft Office ver.5 – ver.2008 both Mac and PC versions, Open Office, Star Office, NeoOffice – Mac, Linux and PC versions
• Networking technologies: IPX/SPX, TCP/IP, Appletalk/Bonjour, NetBios, Lantastic
• Remote Management: VPN, Windows Terminal Server, Filewave, Microsoft Desktop Central, ssh, telnet, Microsoft Remote Desktop, Apple Remote Desktop
• Writing: Documentation of Procedures, Knowledge base articles, and technical documentation
• Project Management: Focused on reducing waste and costs company wide from an IT perspective
• Other Software: Please ask specifics

Certificates: (not current or complete)
• Six Sigma/Green Belt – Lockheed-Martin Project Management Leadership
• Customer Service Certification – Lockheed-Martin helpdesk certification
• Apple ACTC – Server and Client Support
• Lantastic Certified Technician
• Novell Certified Administrator
• A+ Technician
• ACS Certified Help Desk Technician

Work Experience:

System Support Administrator
Laika, Inc
2006-2009
• Provided 24/7 phone, email and physical support for Major Stop-Motion Picture Coraline
• Maintained high end workstations to meet extreme deadlines and high value work stoppage issues
• Imaged, configured, and deployed Macintosh, Windows and CentOS workstations
• First level server and network support
• Primary support person on a wide variety of issues, including desktop software, hardware troubleshooting, to integration with 3D Imaging technologies, onsite and offsite mass storage, render farm queuing and submission.
• Documented work flows and created Knowledge base articles
• Provided unique and efficient solutions for technical problems, both IT related and on screen challenges
• Ordered and maintained hardware and software inventory
• Instrumental in keeping IT the only department under budget for the movie Coraline

Advanced Macintosh Desktop Support
ACS, Inc (Formerly Lockheed-Martin,) Beaverton, Oregon (Supporting Nike, Inc and it’s subsidiaries such as Hurley International, Converse, Exeter Brands, Bauer Hockey, Cole Haan. Also Symetra (formerly part of Safeco,) Disney/Pixar, Hallmark,,and many other ACS clients world wide.
2000 – 2006

• Help Desk Technician for two years
• Desktop Technician for one year
• Advanced Macintosh Desktop Technician for three years
• Team Lead for second level support team
• Provided second and third level hardware and software support for Macintosh Clients and support personnel around the world.
• Beta Tested and recommended new hardware, software and other technologies for corporate-wide use
• Interfaced with outside vendors to provide support for clients
• Interfaced with internal groups to help them research and meet Macintosh Client requirements
• Provided cross platform support between multiple OS environments on both the client and server side.
• Provided leadership for several process improvements, the most notable saving the company $84,000 in lost time a month. Another helped decrease hold times on a high volume help desk to exceed contractual obligations.
• Administered Apple OSX based servers and software push methodologies such as Filewave
• Created, documented, and maintained multiple processes ranging from hardware imaging, beta testing and rollout, customer feedback to customer data backup policies for the Macintosh Platform and Windows Platforms

Return/Repair Manager, Help Desk Technician
StoreChek Systems, Portland, Oregon
1998-2000

• Help Desk Technician for six months, part time for one year
• Built, Configured and shipped customer workstation and server orders
• Handled all customer repair and new equipment orders via phone and email
• Provided second level Novell networking support
• Provided first and second level support of custom financial application to customers and field technicians
• Provided second level support for Windows based clients
• Beta and Quality Control tested custom financial application
• Beta tested and recommended new products and solutions for customers

Shop Technician
HPC Computers, Gresham Oregon
1998

• Built and Configured FreeBSD based servers and for Universities, Military, and NASA
• Built and Configured Windows based clients for business and personal users.

Assistant Network Technician
Mt. Hood Community College
1995-1996

• Assisted with maintaining and securing campus wide network
• Trained and provided second level support of Lab Technicians
• Assisted with managing Lab Technicians
• Provided first level support for all Macintosh and PC clients

Lead Technician
Quality Computer Services, Gresham, Oregon
1993 – 1998

• Sold, Built and provided support to walk in and telephone customers
• Provided Network and client support for local businesses
• Managed 3 other technicians
• Managed part inventory and beta tested new products
• Ordered new parts as needed

Other:

• Proof-read “FreeBSD Corporate Networker’s Guide” by Ted Mittelstaedt
• Maintain IT/Technology blog: http://1nova.com/Blog

References: Available upon request